Frequently Asked Questions

It has a cooling period of 7 days from the date of issuance, which means you can avail the services after 7 days from the date of subscription.

Services are available to those aged 18 years and above.

You should reach out to Ilumina health via phone or WhatsApp and provide these documents for reimbursement:

• Prescription of doctor
• GST Bill of medicine
• Payment receipt/Proof of payment
• Bank details of the subscriber.

(It will take 7 business days from the date of submission of error free receipts for reimbursement)

No, first you have to pay the complete consultation fee and register for the claim reimbursement.

No, this services is not available for emergency and urgent care, In case of emergency please contact nearest hospital.

No, pharmacy items are not included in the subscription.

No, doctor visits at home are not available.

Yes, you can apply for cancellation within 24hours from the date of subscription.

Yes you can switch plans within 7 days of cooling period

Please visit our website for more information on exclusions.

During the tenure you can book your sessions (As per slot availability) by reaching out to Ilumina health.

You can book your session during the tenure and in order to book a consultation you can reach to Ilumina health via phone and WhatsApp, and representative will able schedule an appointment with Ilumina Doctor (as per slot availability)

You should pre-book an appointment for a lab test at least 24 hours in advance and in order schedule an appointment you can reach to Ilumina health via phone and WhatsApp.